1. Order Processing

  • All orders are processed within 1–2 business days (excluding weekends and holidays).
  • If we are experiencing a high volume of orders, shipments may be delayed. In such cases, we will notify you by email or phone.

2. Shipping Rates & Delivery Estimates

  • Shipping charges for your order will be calculated and displayed at checkout.
  • Estimated delivery time: 3–7 business days within India.
  • International shipping times may vary depending on location and customs clearance.

3. Shipment Confirmation & Tracking

  • Once your order has been shipped, you will receive an email confirmation with tracking details.
  • Customers can track their orders using the provided tracking number on the courier’s website.

4. Damages & Issues

  • We take great care in packing our products. However, if your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged product and packaging.
  • We will either replace the item or issue a store credit, depending on the situation.
  • Please note: We are not responsible for delays caused by courier companies or unforeseen circumstances (e.g., weather, strikes).

5. International Shipping

  • International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
  • Delivery times vary depending on the destination country.

6. Incorrect Address Policy

  • Customers are responsible for providing accurate shipping details.
  • If a package is returned due to an incorrect address, reshipping charges will apply.